CALL CENTER JOBS IN PUNE by Mayuresh Surnis

Responsibilities-

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication &ldquoscripts&rdquo when handling different topics
• Identify customers&rsquo needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile

Requirements

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree