Senior Manager - Customer Success - HR Tech (3-8 Yrs) Mumbai (B2B/Corporate Sales) by YO HR CONSULTANCY

Updazz.com (July-2017 से पंजीकृत) ने 11 दिन पहले इस नौकरी को पोस्ट किया था

Sr. Customer Success Manager- HR TechExperience- 3 to 8 yearsLocation- MumbaiMust have-- Experience in Customer Success & portfolio management- Experience in Dealing with HR Person- Experience in cross selling/ UP selling in corporate- Working with HR community and experience in wellness/recruitment/travel solutions is mandatoryJob Description :- Build and expand penetration and impact in a portfolio of accounts (Trusted partner)- Ensure 20-30% growth in revenue within the portfolio (Cross-sell, upsell) -Ensure 98% Renewal of revenue in the portfolio- Drive strategic relationships and collaborate with customers in driving utilization of our platform and services basis benchmarks and metrics- Become a trusted partner and generate 4.5 CSAT Scores for the portfolio of accounts- Create case studies and referral sponsors from your portfolio- which can impact indirect brand and sales- Penetrate deeper into accounts/sponsors- Co-ordinate and collaborate and ensure customer deliver and customer success- Adhere and drive automation and process driven customer delivery- We think how you do something is as important as what you do hence:- Ensure processes are followed key indices are met- Being organized and efficient is critical- Being conversant with tools and digital approaches to deliver outcomes is key- Ensure the teams are trained on becoming consultative and product oriented and are able to provide high levels of partnership and advise in Emotional Wellbeing for the Sponsors- Leverage data and provide insights and innovation- Collaborate with various teams to ensure innovative and impactful service delivery- Create right metrics present impact and deliver outcomes for sponsors- Leverage data to cross sell products and innovation ideas for customers (ref:updazz.com)

Payroll Type : Permanent