Manager - Customer Success - Retail Sector - Home Furnishing (1-4 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service) by TALENT POTENTIAL CONSULTING

Updazz.com (July-2017 से पंजीकृत) ने 14 दिन पहले इस नौकरी को पोस्ट किया था

Job Opportunity- Manager Customer SuccessAbout the company: Our Client is a company that focuses on delivering unique, stylized homes by seamlessly uniting furnishings with a client s vision. We are passionate about creating perfect homes that reflect our clients individuality and personality. They are located in Gurugram and are committed to delivering high-quality, personalized solutions to our clients.Role DescriptionThis is a full-time on-site role. The person will be responsible for client meetings, project management, inspection, and logistics management. The person will be responsible for managing the sales and marketing processes and ensuring that orders are expedited in an efficient manner. The person will also be responsible for inspection processes to ensure that our products meet our high-quality standards.ResponsibilitiesA Client Facing Role - to help Clients select right Furnishings keeping in mind the taste and budget and build a personal rapport with them- Prepare and Share quotation with the ClientsSupervise work progress at backend - Work closely with Suppliers, tailors, upholsters and installers ensuring first-class customer experience from start to finish and providing an end-to-end customer service from first interaction with Client till delivering the projectSite visits - Visiting project sites occasionally to ensure customer experience is to the highest standardGenerating customer leads - based on in-store customer interaction and referrals. Making B2B calls for acquiring new clientsDevising Marketing Strategies - Help the company achieve its business goals by innovative marketing initiativesSkill Set Requirement :- High level communication and team working skills- Good computer skills - Excel, Word, PowerPoint- Excellent listening and Organizing skills- Zeal to learn and work in a fast-paced customer centric environment- Knowledge of Social Media is an added advantage (ref:updazz.com)

Payroll Type : Permanent