Executive - Customer Care - NGO (0-5 Yrs) Noida/Delhi NCR (After-Sales/Customer Service) by SNAPHUNT PTE LTD

Updazz.com (July-2017 से पंजीकृत) ने 11 दिन पहले इस नौकरी को पोस्ट किया था

- Join a market leader within Apparel & Sporting Goods- Attractive Salary & Benefits- Work alongside & learn from best in class talentOur client is a Private incorporated on 27 May 2015. It is classified as Non-govt company and is registered at Registrar of Companies, Kanpur. Its authorized share capital is Rs. 100,000 and its paid up capital is Rs. 100,000. It is involved in Non-specialized retail trade in storesThe Job :Role Description :- Identify customers needs and wants, clarifying information whenever possible.- Attending customers queries and complaints as per defined SOP through inbound and outbound customer calls in a timely manner.- Maintaining a fast response time and great quality overall modes of customer communication.- Working cross-functionally to ensure customer issues are being flagged and adequately addressed.- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience.Ideal Candidate :Role Description :- Customer Care Representative with Excellent Communication (spoken & written) Skills. Languages: English, Hindi to be able to effectively liaise with stakeholders in the region.- Excellent verbal, written and interpersonal communication skills.- Outstanding customer service skills and dedication to providing exceptional customer service.- Must be a self-motivator and self-starter.- Focus on quality and customer service.- Solid time management skills.- Must be able to effectively deal with people at all levels inside and outside of the Company.- Creative ability & writing proficiency.- Ability to multitask and successfully operate in a fast-paced, team environment.- Must adapt well to change and successfully set and adjust priorities as needed.- Must be proficient with Microsoft Office (Intermediate Word, Basic Excel).- People working in the industries like E-Commerce will be preferred.- Less than a month of notice period candidates are preferred (Immediate joiners are ideal). (ref:updazz.com)

Payroll Type : Permanent