Manager - Customer Success - CCTV (12-15 Yrs) Mumbai (After-Sales/Customer Service) by THRIVE CAREER TODAY

Updazz.com (July-2017 से पंजीकृत) ने 15 दिन पहले इस नौकरी को पोस्ट किया था

Job Title:- Customer Success Manager- West and South Region Work Location:- MumbaiDivision/Department:- Sales Experience:- 12 to 15 Years Salary Budget:- As per industry standards with attractive commission. No of Position:- 1 Education:- B.Tech/B.E./M.Tech in Electronics and Communication or Electricals or relevant field Reports to:- Head- Technical Support and ProjectsNote:- Candidate must be from Access Control/IBMS/CCTV/Intrusion Detection industry OnlyJob Description:-We are seeking a highly motivated and experienced Customer Success Manager to oversee our operations in the West and South regions. This individual will play a critical role in ensuring customer satisfaction and driving the success of our sales initiatives in these regions.Key Responsibilities:1. Customer Relationship Management:- Develop and maintain strong relationships with existing and prospective customers.- Serve as the primary point of contact for clients in the West and South regions.- Ensure customers needs and expectations are met and exceeded.2. Technical Support:- Provide technical guidance and support to customers.- Work closely with the technical support and projects team to resolve customer issues and concerns.- Ensure timely and effective resolution of customer inquiries.3. Training and Education:- Conduct training sessions for customers on products and solutions.- Educate customers on the best practices for using systems.4. Market Analysis:- Stay updated on industry trends, competitive landscape, and customer needs.- Provide feedback to the product development team to enhance offerings.5. Reporting and Documentation:- Prepare regular reports on customer interactions, team performance, and market insights.- Maintain accurate and up-to-date records of customer information and interactions.Qualifications:- B.Tech/B.E./M.Tech in Electronics and Communication, Electricals, or a relevant field.- 6 to 10 years of experience in a similar role within the Access control/IBMS/CCTV/Intrusion Detection industry.- Strong technical background with the ability to understand and communicate complex technical concepts.- Proven track record of achieving sales targets and driving customer success.- Excellent communication, interpersonal, and presentation skills.- Ability to work independently and as part of a team.- Willingness to travel within the West and South regions as required.What We Offer:- Competitive salary package in line with industry standards.- Attractive commission structure.- Opportunity to work with a leading company in the identification systems industry.- Professional development and growth opportunities. (ref:updazz.com)

Payroll Type : Permanent