Insight Business Machines - IT Helpdesk (1-8 Yrs) Noida (Others) by Insight Business Machines Pvt. Ltd.

XpatJobs (November-2017 से पंजीकृत) ने 10 दिन पहले इस नौकरी को पोस्ट किया था

- Respond to requests for technical assistance in person, via phone, electronically - Diagnose and resolve technical hardware and software issues through resources - Research questions using available information resources - Advise user on appropriate action - Follow standard help desk procedures - Log all help desk interactions - Administer help desk software - Redirect problems to correct resource - Identify and escalate situations requiring urgent attention - Track and route problems and requests and document resolutions - Prepare activity reports - Inform management of recurring problems - Stay current with system information, changes and updates

Required Skills : English