Intect - Executive - Customer Experience - Inbound Process (1-8 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service) by THE INTECT

Updazz.com (July-2017 से पंजीकृत) ने 9 दिन पहले इस नौकरी को पोस्ट किया था

About the role:- For a Customer Experience Inbound executive / agent, we are looking for an enthusiastic, driven and motivated individual - ideally a people s person, who will be able to -- Respond to customer queries in a timely and accurate way, via phone, email or chat.- Make the customers feel at ease and let them know that we ve got their back.- Identify customer needs and help them provide a 360d experience.- Be part of the blended process, i.e Inbound calls, Outbound calls, Chats or e-mails as and when required.- Handle Escalations of all types and nature.- Handle Ecommerce channels.- Meet Individual and Team targets.To perform all duties to a high standard of customer care in attitude, approach and resolution.Pre-requisites :- A chance to earn monthly as well as annual incentives.- Proficiency in English and Hindi.- Excellent knowledge of MS Office, Excel, PowerPoint- Fast learner and passion for sales and understanding of negotiation techniques- Self-motivated with a results-driven approach- Graduate degreeWhat s in it for you?- You get to drive the D2C revolution in India.- Greater responsibility and hence faster learning.- Direct exposure to running a business.- Great peers you can learn from.- A lot of Fun Fridays and team building activities. (ref:updazz.com)

Payroll Type : Permanent