Email Support Specialist (2-5 Yrs) Chennai (After-Sales/Customer Service) by MNR SOLUTIONS

Updazz.com (July-2017 से पंजीकृत) ने 9 दिन पहले इस नौकरी को पोस्ट किया था

We are looking for an experienced Email Support Specialist to join our team in Chennai. The candidate will be responsible for providing high-quality support through email, chat, and outbound calls to resolve customer issues. The role involves handling Level 1 (L1) and Level 2 (L2) support queries, ensuring timely and efficient responses to customer inquiries.Key Responsibilities :- Respond to customer queries through email in a timely and professional manner- Provide support via outbound calls and chat to resolve customer issues- Handle L1 and L2 support queries, escalating complex issues when necessary- Troubleshoot and resolve technical issues, ensuring customer satisfaction- Maintain accurate records of customer interactions and solutions provided- Collaborate with internal teams to resolve customer concerns effectively- Ensure adherence to service-level agreements (SLAs) and performance targets.Skills & Qualifications :- 2 years of experience in email, chat, and outbound call support- Strong written and verbal communication skills- Experience handling L1 and L2 support queries- Ability to multitask and manage time effectively- Problem-solving skills and attention to detail- Knowledge of customer service best practices- Bachelor s degree preferred but not mandatory (ref:updazz.com)

Payroll Type : Permanent