Hike Education - Customer Support Role (1-2 Yrs) Gurgaon/Gurugram/Delhi NCR (After-Sales/Customer Service) by HIKE EDUCATION

Updazz.com (July-2017 से पंजीकृत) ने 3 दिन पहले इस नौकरी को पोस्ट किया था

- Completing end to end Targets.- Outbound call process (min. 100 - 150 calls in a day)- Fetching out References.- Completing 2 hours connected call duration by the day end.- Responsible for the student Help/issues over calls.- Grievance handling/query handling based on the academics and curriculum.- Fetching out References and taking feedback from the students.- Handling escalations & cancellation of students, working towards retention.- Provide accurate, valid and complete information by using the right methods/tools.- Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. (ref:updazz.com)

Payroll Type : Permanent