ANSR - Associate Customer Success Manager (2-4 Yrs) Bangalore (After-Sales/Customer Service) by ANSR

Updazz.com (July-2017 से पंजीकृत) ने 2 दिन पहले इस नौकरी को पोस्ट किया था

About the RoleWe re looking for a proactive Associate Customer Success Manager to champion customer satisfaction, retention, and growth for our SaaS product suite. This role is pivotal in customer onboarding, relationship management, and product advocacy.Key Responsibilities- Manage the setup and delivery for ANSR s mid-market customers, ensuring a seamless onboarding experience.- Showcase product value by delivering engaging presentations and demos that highlight the benefits of our suite.- Serve as the first point of contact for customers, handling inquiries and building strong relationships to ensure satisfaction with our products and services.- Provide customer support via phone, email, and live chat, resolving issues promptly and effectively.- Report on customer health with regular updates on usage metrics and growth opportunities.- Act as the voice of the customer to internal teams, advocating for customer needs and aligning them with business goals.Required Skills :- Demonstrated experience in customer success management for SaaS products.- In-depth understanding of SaaS onboarding processes and best practices.- Excellent communication and presentation skills with the ability to clearly articulate product value.- Experience in creating customer-facing materials and content.- Strong analytical skills with a data-driven approach to customer success metrics.- Proficiency in CRM systems and customer success tools.Qualifications ;- Bachelor s degree in Business, Marketing, or a related field.- 2 years in customer success, account management, or a similar role.- Proven track record in retaining and growing customer accounts.Desired Qualities- Proactive problem-solver with a customer-first approach.- Ability to work cross-functionally and influence stakeholders without direct authority.- Strong organizational and project management skills.- Passionate about technology and staying current on industry trends. (ref:updazz.com)

Payroll Type : Permanent