Customer Support Associate - International And Domestic Process by Reputed BPO

Freshersworld (June-2017 से पंजीकृत) ने 1 दिन पहले इस नौकरी को पोस्ट किया था

Customer Support Associate - International and Domestic Process As a Customer Support Associate, you play a crucial role in delivering exceptional service to customers across both international and domestic markets. This position requires a strong commitment to resolving customer queries, providing solutions, and ensuring a positive experience in every interaction. Your responsibilities include handling inbound and outbound calls, emails, and chats, addressing customer concerns, and assisting with product or service-related inquiries. Effective communication skills, both verbal and written, are essential to clearly understand customer needs and provide accurate information. In this role, you must exhibit excellent problem-solving skills, empathy, and the ability to remain calm under pressure. Adhering to company policies and maintaining professionalism at all times is crucial. Additionally, you will be expected to meet performance metrics such as customer satisfaction scores, resolution time, and quality standards. Working in both international and domestic processes offers exposure to diverse customer bases, requiring adaptability to different time zones, accents, and cultural nuances. This role provides an opportunity to enhance your interpersonal skills, build customer relationships, and contribute to the company s success. If you are passionate about customer service and thrive in a fast-paced environment, this role is an excellent fit for you!
Job Profile : Customer Support Associate - International and Domestic Process
Industry : tech-support