Inbound Voice Process by CodeApp Technologies

Freshersworld (June-2017 से पंजीकृत) ने 5 घंटे पहले इस नौकरी को पोस्ट किया था

.& Problem-solving: Assisting customers with technical issues, product inquiries, or service-related concerns.

• Manage large amounts of incoming calls
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

& Required skills:

• Good typing Speed.
• Good Communication Skill.
• Basic Computer Skills
• Discipline, Positive Attitude & Punctuality

Job Profile : Inbound voice process
Industry : tech-support