Guest Relations Manager by Edifying Management Pvt Ltd

Freshersworld (June-2017 से पंजीकृत) ने 6 दिन पहले इस नौकरी को पोस्ट किया था

Guest relations manager is tasked with a wide variety of duties. Some, but not all, of these duties include:

• Greeting clients.& Greeting guests as they arrive makes a great first impression and helps them feel more at home.
  
• Coordinating check-ins and check-outs.& Guest relations managers help the front desk operate smoothly to ensure timely check-ins and check-outs. They also coordinate luggage collection and storage and oversee front desk financial transactions.
• Informing guests about hotel amenities: This includes pool, spa, and other amenities like breakfast and dining options.
• Recommending off-site amenities.& These amenities may include tourist areas and dining and shopping establishments.
• Overseeing employees: This includes front desk, receptionists, and concierges.
• Room preparation.& Guest relations managers ensure rooms are ready for guests before their arrival and check-in.
• Handling complaints: Things don t always run smoothly, so it s a guest relations manager s job to handle and resolve complaints and then follow up to make sure everything s back on track.
• Taking care of guests with special needs.& This includes disabled guests, the elderly, children, and VIPs.
• Communication.& Guest relations managers are responsible for maintaining open lines of communication between staff and guests.
• Management.& This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance.
• Fielding feedback.& This includes reviewing guest feedback, whether at the hotel or online, and implementing methods for improvement.

Job Profile : Guest Relations Manager
Industry : Core-Technical, bsc-bca-bbm, Walkin, hospitality, sales-and-marketing