Account Manager - Sales - Recruitment Firm (7-10 Yrs) Ahmedabad/Hyderabad/Gujarat (After-Sales/Customer Service) by RANDSTAD OFFSHORE SERVICES

Updazz.com (July-2017 से पंजीकृत) ने 2 दिन पहले इस नौकरी को पोस्ट किया था

Job Summary:- We are looking for a dynamic, client-focused, and results-driven Account Consultant to join our team.
-This role is essential in managing and nurturing client relationships, ensuring seamless service delivery, and driving the growth of our contract staffing business.
-The ideal candidate should possess a strong background in account management, HR, and contract staffing while demonstrating excellent interpersonal, communication, and problem-solving skills.- The Account Consultant will be responsible for managing end-to-end client interactions, addressing their requirements effectively, and ensuring a high level of service satisfaction.
-This role also involves collaborating with internal teams, meeting performance targets, and contributing to the organizations revenue growth.Key Responsibilities:1. Client Relationship Management:- Build and maintain strong, long-term relationships with clients by understanding their specific staffing needs and business objectives.- Act as a trusted advisor to clients, providing timely solutions and resolving any concerns to enhance overall satisfaction.- Ensure proactive communication with clients to keep them updated on staffing progress, candidate availability, and any market trends affecting their workforce needs.- Organize regular meetings, both virtual and in-person, to strengthen client engagement and address evolving needs.2. Service Delivery Management:- Oversee the efficient execution of staffing solutions, ensuring all services are delivered in line with Service Level Agreements (SLAs).- Work closely with the recruitment team to coordinate candidate sourcing, screening, and placement based on client specifications.- Collaborate with the CST team (Compliance, Payroll, and Employee Lifecycle Management) to ensure smooth payroll processing, onboarding, and other HR-related processes for contract employees.- Develop SLAs outlining process timelines and service expectations during new client acquisition and contract renewals.3. Feedback Collection and Issue Resolution:- Actively seek and analyze client feedback to drive continuous improvement in service delivery.- Address and resolve client issues efficiently, ensuring timely escalation when necessary to maintain service excellence.- Implement feedback mechanisms that help refine processes, enhance customer satisfaction, and align service offerings with client needs.- Consistently exceed client expectations by delivering high-quality, tailored solutions.4. Account Management & Business Growth:- Maintain a comprehensive record of client accounts, ensuring streamlined operations and data-driven decision-making.- Identify opportunities to expand business from existing clients and prospect new accounts to drive revenue growth.- Ensure timely collection of payments, reducing overdue accounts and improving overall account health.- Proactively engage with internal teams and leadership to align client strategies with business objectives.- Analyze industry trends and competitor activities to refine sales strategies and improve service offerings.Key Performance Indicators (KPIs):- High client satisfaction scores based on service quality and grievance resolution.- Effective turnaround time for addressing and resolving client inquiries.- Detailed and accurate account records maintained regularly.- Growth in Gross Profit (GP) from both new and existing accounts.- Reduction in overdue payments and improved financial stability of accounts.Qualifications and Skills Required:- Graduate/Postgraduate degree in a relevant field such as Business Administration, Human Resources, or a related discipline.- Prior experience in account management, HR consulting, staffing solutions, or business development is highly preferred.Functional Skills:- Strong business acumen and understanding of contract staffing, workforce solutions, and HR processes.- Expertise in designing and managing Service Level Agreements (SLAs).- Proficiency in CRM tools, MS Office Suite, and data analysis for client management and performance tracking.Preferred candidate profile:- Ability to build and nurture strong client relationships while providing high-value solutions.- Strong negotiation, networking, and communication skills to influence decision-making and drive business growth.- A strategic, problem-solving mindset with the ability to anticipate challenges and implement effective solutions.- Passion for sales and business development, with a proactive approach to identifying new opportunities.- Ability to lead change, implement best practices, and stay ahead of industry trends.- Highly organized and detail-oriented, ensuring efficient record-keeping and follow-ups.- Self-motivated, result-driven, and capable of working in a fast-paced, target-oriented environment.Why Join Us?- Be part of a dynamic and growing organization in the contract staffi...

Payroll Type : Permanent