Customer Support Specialist (1-8 Yrs) Pune (After-Sales/Customer Service) by MUNDRISOFT SOLUTIONS

Updazz.com (July-2017 से पंजीकृत) ने 14 दिन पहले इस नौकरी को पोस्ट किया था

We are looking for a Customer Support Specialist for SaaS Products who will be responsible for day-to-day customer interactions, resolving technical issues, ensuring customer satisfaction, and utilizing analytical skills to address customer needs via email.Experience: 1 yearsNotice Period: Immediate JoinerResponsibilities- Handle customer questions and concerns exclusively through email correspondence.- Deliver timely and reliable assistance for our cloud-based software offerings.- Identify and fix product-related technical problems to maintain smooth functionality.- Strong writing abilities are essential for clear and professional customer support.- Work closely with developers to report issues and recommend enhancements to the product.- Interpersonal Skills and Analytical Skills- Experience in prioritizing customer satisfactionJob Pre-requisites- Excellent communication and problem-solving abilities- Bachelor s degree in a relevant field- Availability to work in the US time zone. (ref:updazz.com)

Payroll Type : Permanent