Aliqan Technologies - Executive - Front Office (2-3 Yrs) Pune (After-Sales/Customer Service) by ALIQAN TECHNOLOGIES

Updazz.com (July-2017 से पंजीकृत) ने 14 दिन पहले इस नौकरी को पोस्ट किया था

Job Title: Front Office Executive - Indoor Amusement CentreLocation: PunePosition Type: Full-TimeExperience: 2-3 yearsJob Overview:- As the Front Office Executive, you ll be the first point of contact for our guests-responsible for delivering a warm welcome, managing bookings, handling guest queries, and ensuring a seamless entry and exit experience. This role is essential for maintaining the highest levels of guest satisfaction and professionalism.Key Responsibilities:Guest Welcome & Assistance : Greet guests with a friendly attitude, guide them through entry processes, and answer any inquiries regarding services, pricing, and policies.Ticketing & POS Operations : Handle cash, card, and digital transactions accurately through the Point of Sale system.Booking Management : Coordinate online and walk-in bookings, group reservations, and birthday/event schedules.Guest Issue Resolution : Address and escalate customer concerns promptly to ensure satisfaction and retention.Communication Coordination : Answer phone calls, manage emails, and relay information effectively within departments.Upselling Services : Promote packages, merchandise, and add-on experiences to maximize guest value and revenue.Clean & Organized Reception : Maintain a neat, visually appealing front desk area in line with brand standards.Compliance & Safety Awareness : Ensure front-desk operations follow safety and company protocols.Qualifications :Graduate (Bachelor s degree preferred but not mandatory).- 1-3 years of front desk, customer service, or hospitality experience (experience in amusement centres or hotels is a plus).- Strong communication skills in English and Hindi.- Tech-savvy with experience in POS software and MS Office.- Warm, approachable, and service-oriented personality.- Ability to multitask and stay composed under pressure.- Flexible to work on weekends, holidays, and rotational shifts.What We Offer:- Competitive salary and incentives.- Fast-paced, vibrant work environment.- Career growth and internal promotion opportunities.- Employee discounts on attractions and merchandise. (ref:updazz.com)

Payroll Type : Permanent