Associate - Customer Support (0-1 Yrs) Kolkata (After-Sales/Customer Service) by NMC NEXUS

Updazz.com (July-2017 से पंजीकृत) ने 5 दिन पहले इस नौकरी को पोस्ट किया था

Customer-focused individuals to join our Chat Support Team. As a Customer Support Associate, you will be the first point of contact for our customers via chat, ensuring quick and accurate resolution of their queries while delivering a seamless and satisfying customer experienceWork Details: Work Hours: 9 hours per day (including 1-hour break) Shifts: Men : Rotational shifts Women : Day shift only Week Off : Rotational (1 per week) Working Days : 6 days a weekKey Responsibilities : - Handle customer queries and complaints via chat support.- Ensure prompt and effective resolution of customer issues.- Maintain a high level of customer satisfaction and service quality.- Record and manage customer interactions accurately in the system.- Escalate unresolved issues to the appropriate internal teams.- Identify and highlight recurring issues to help improve processes. (ref:updazz.com)

Payroll Type : Permanent