Bitla Software - Executive - Business Development (1-2 Yrs) Chennai () by BITLASOFT

Updazz.com (July-2017 से पंजीकृत) ने 1 दिन पहले इस नौकरी को पोस्ट किया था

we are looking for Business development executive.Experience: 1-2 yearRoles & Responsibilities:1. Lead generation and qualification2. Value Articulation3. Upsell/Cross-sell ratio4. Customer retention rate5. Product adoption6. Daily five BOs meeting7. First contact resolution (FCR) rate8. Escalation rate9. Support ticket closure rate10. Average time to resolve (ATR)11. Customer retention rateSkills & Ability1. Time to respond to customer inquiries2. Resolution time for complex issues3. Number of customer interactions handled4. Support ticket volume reduction5. Knowledge base utilizationJob Type: Full-timeWork Location: In person (ref:updazz.com)

Payroll Type : Permanent