Executive - Customer Support (0-5 Yrs) Mumbai (Telesales/Inside Sales/BPO) by MELIOR CONCEPTS

Updazz.com (July-2017 से पंजीकृत) ने 4 दिन पहले इस नौकरी को पोस्ट किया था

Key Responsibilities:1. Handle incoming customer queries through multiple channels - WhatsApp, Email, Instagram, and Calls.2. Manage E-commerce orders: placing, modifying, canceling, and processing refunds.3. Identify and document recurring errors across the customer journey to improve processes.4. Collaborate with Operations, Quality, Tech, and Business teams to resolve or escalate order, product, or delivery-related issues.5. Ensure every customer receives empathetic, efficient, and delightful service.Preferred Skills & Qualifications:1. Bachelor s degree (or equivalent).2. Excellent verbal and written communication skills.3. Strong problem-solving attitude - able to anticipate and prevent issues, not just react.4. Proficiency in basic IT tools (spreadsheets, documents, email, WhatsApp).5. Willingness and ability to learn company-specific digital tools. (ref:updazz.com)

Payroll Type : Permanent