Executive - Customer Care (0-1 Yrs) Noida/Hyderabad/Mumbai/Gurgaon/Gurugram (After-Sales/Customer Service) by SKILLSANTA

Updazz.com (July-2017 से पंजीकृत) ने 2 दिन पहले इस नौकरी को पोस्ट किया था

Customer Support Executive (Voice-Non Voice Both)- Handling Customer Queries & provide appropriate solutions- 9 hours working shift- 5 Days working- Willing to work in night shifts for 24/7 operations & 2 rotational offs- Excellent communication in EnglishGrad fresher/Experienced & UG with 6 months experience- Immediate JoinerLocation - Mumbai Malad West, Hyderabad, Noida, GurugramSalary - 22k-34k- Handle customer calls and resolve queries or complaints.
-Provide information about products/services.
-Maintain records of customer interactions.
-Escalate complex issues to senior support if necessary.
-Ensure customer satisfaction and follow up if needed.
-Meet daily/weekly performance targets (KPIs like call handling time, accuracy, resolution rate). (ref:updazz.com)

Payroll Type : Permanent