Customer Success & Support Specialist (1-5 Yrs) Anywhere In India/Multiple Locations (B2B/Corporate Sales) by SNAPHUNT PTE LTD

Updazz.com (July-2017 से पंजीकृत) ने 1 दिन पहले इस नौकरी को पोस्ट किया था

-Work alongside & learn from best in class talent-Flexible working options-Opportunity to make a positive impactOur client was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy.The JobKey Responsibilities:- Provide exceptional support to customers via email, chat, and phone, addressing product inquiries, technical issues, and general inquiries.- Guide customers through the onboarding process, ensuring they fully understand and utilize our products.- Act as the voice of the customer, sharing feedback with the product team to help improve features and usability.- Proactively identify opportunities for customers to get more value from our services and provide upsell opportunities where appropriate.- Troubleshoot and resolve technical issues, working closely with the technical team to ensure prompt resolution.- Create and maintain documentation and knowledge base articles for customers.- Track customer satisfaction metrics and take action to improve client relationships.- Collaborate with sales and product teams to ensure customer needs are met.Ideal CandidateQualifications:- Bachelor s degree or equivalent work experience.- 2 years of experience in customer support, success, or a related field, preferably in a SaaS or tech environment.- Strong communication skills, both written and verbal.- Ability to multitask and manage multiple customer accounts simultaneously.- Proficiency in customer support tools and CRM systems (e.g., Zendesk, Salesforce).- Problem-solving skills with the ability to work independently and as part of a team.- A passion for helping people and providing excellent customer experiences.- Strong attention to detail and ability to manage customer expectations. (ref:updazz.com)

Payroll Type : Permanent