Livekeeping - Regional Sales Manager - South (3-10 Yrs) Hyderabad (Telesales/Inside Sales/BPO) by LIVEKEEPING TECHNOLOGIES PVT LTD

Updazz.com (July-2017 से पंजीकृत) ने 20 दिन पहले इस नौकरी को पोस्ट किया था

Role Overview:- We are looking for a highly driven and hands-on Centre Manager - Telesales to lead the telesales operations at a single location, managing a team of 40 telecallers along with team leaders.
-The Centre Manager will be responsible for achieving sales targets, improving conversion ratios, and ensuring operational excellence on the floor.
-The ideal candidate will bring at least 3 years of telesales experience, with proven ability to lead teams, drive performance, and deliver results in a fast-paced environment.Key Responsibilities :- Manage and lead a team of 40 telecallers, including team leaders.- Conduct daily huddles, set targets, and ensure achievement of sales goals.- Monitor call quality, sales scripts, and customer interactions.- Maintain high levels of motivation, discipline, and energy on the floor.- Drive telesales performance to achieve monthly and quarterly sales targets.- Work closely with telecallers to improve pitch delivery, objection handling, and closing techniques.- Ensure adherence to sales processes and compliance standards.- Track and analyze daily/weekly/monthly KPIs such as call volume, conversion rate, and revenue per telecaller.- Prepare and share performance reports with the Senior Manager. -Identify low performers and provide targeted coaching and improvement plans.- Conduct regular training sessions for telecallers on sales techniques, product knowledge, and customer handling.- Provide continuous feedback and one-on-one coaching.- Actively participate in floor activities by monitoring live calls and assisting team members.- Be a role model by demonstrating strong selling skills and closing deals when required.- Ensure telecallers follow a consultative sales approach, building trust with customers.- Address escalations promptly and ensure positive customer experiences.Key Requirements :Experience : Minimum 3 years in telesales, with at least 1 year in a team leadership/managerial role.- Proven ability to manage teams of 30-50 telecallers in a telesales environment.- Strong people management, coaching, and motivational skills.- Hands-on and willing to work directly on the floor with the team.- Good analytical skills; ability to track performance metrics and improve efficiency.- Proficiency in CRM tools and telesales processes.- Preferred Industry Experience: Insurance or Fintech. (EdTech experience not preferred.)- Must be fluent with Telugu language. (ref:updazz.com)

Payroll Type : Permanent