CloudKeeper - Executive - Customer Success - Reporting (1-4 Yrs) Noida (After-Sales/Customer Service) by CLOUDKEEPER

Updazz.com (July-2017 से पंजीकृत) ने 18 दिन पहले इस नौकरी को पोस्ट किया था

Role OverviewWe are seeking a detail-oriented Customer Success Executive - Reporting & AWS Operations who can support the customer success team with insightful reports, cloud usage analysis, and performance tracking. The ideal candidate should have strong communication skills, reporting capabilities (Excel/Power BI), and a good understanding of AWS billing, cost reports, and cloud resource monitoring. Key Responsibilities :Customer Success Reporting & Analytics :- Prepare daily/weekly/monthly dashboards (CSAT, SLA, ticket backlog, FTR, churn risk, customer health).- Analyze cost, usage, and savings reports from AWS (Cost Explorer, RI & Savings Plans usage).- Create reports for leadership on cloud consumption trends and customer billing insights.- Track and present customer performance metrics during reviews and QBRs.AWS & Cloud Operations Support :- Work with AWS services such as Cost Explorer, S3, EC2, IAM, Budgets, CloudWatch (for basic monitoring/reporting).- Generate and support Reserved Instance (RI) and Savings Plan recommendations for clients.- Assist in identifying cost anomalies and reporting them proactively to the internal/CS team.- Coordinate with cloud engineering teams for ticket resolutions and customer escalations.Customer Success Operations :- Support customer onboarding and platform walkthroughs.- Track customer tickets using CRM/ticketing systems (Zendesk, Freshdesk, Salesforce, or similar).- Maintain SOPs, cloud documentation, usage reports, and account health trackers.- Collaborate with tech/product teams for customer issue resolution and workflow optimizations.What We Offer- Work closely with Cloud / FinOps / Customer Success & Product teams.- Fast learning exposure to AWS cloud billing, cost optimization, and reporting automation.- Growth-oriented culture, ownership, and visibility to leadership. (ref:updazz.com)

Payroll Type : Permanent