Manager - Customer Success (1-2 Yrs) Delhi NCR/Mumbai/Bangalore (After-Sales/Customer Service) by ZENHRX GLOBAL PVT LTD

Updazz.com (July-2017 से पंजीकृत) ने 11 दिन पहले इस नौकरी को पोस्ट किया था

JOB DESCRIPTION- Customer Success Manager- Implementation & Client Handling- NCR (Delhi / Gurgaon / Noida)- Mumbai- Bangalore- Hybrid Mode- Immediate Joiner Salary: Open Min. 1 Year Exp.RoleDetailsJob Title Customer Success Manager Department Customer Success / Client Servicing Experience Required Minimum 1 Year Openings 3 (NCR | Mumbai | Bangalore) Work Mode Hybrid (WFO WFH) Salary As per industry standards (Open to Discussion) Notice Period Immediate Joiner / 0-15 Days Employment Type Full-Time About the Role- We are hiring Customer Success Managers across three key locations - NCR, Mumbai, and Bangalore.
-This is a client-facing role that sits at the intersection of technology and relationship management. The ideal candidate will own the end-to-end onboarding and implementation of our product for new clients, ensure smooth adoption, and build long-term relationships that drive retention and growth. You will be the primary point of contact for clients throughout their journey with us. Key ResponsibilitiesImplementation & Onboarding- Own and manage end-to-end product implementation for new clients from kick-off to go-live - Understand client requirements and configure the product accordingly to ensure a smooth deployment - Coordinate with internal technical teams (product, engineering) to resolve implementation challenges - Prepare and deliver onboarding documentation, training sessions, and walkthroughs for client teams - Ensure timely go-live of implementations while managing client expectations and timelines Client Handling & Relationship Management- Serve as the primary point of contact for assigned client accounts post-onboarding - Build and maintain strong, long-term relationships with key client stakeholders - Conduct regular check-ins, QBRs (Quarterly Business Reviews), and health checks with clients JOB DESCRIPTION- Proactively identify risks to client satisfaction and take corrective action before escalation - Handle client queries, escalations, and support tickets with a solution-first approach Retention, Growth & Advocacy- Monitor client health scores, product usage metrics, and engagement levels - Drive product adoption by identifying underutilised features and educating clients - Identify upsell and cross-sell opportunities and collaborate with the sales team - Gather client feedback and relay it to the product team to influence the product roadmap - Work towards achieving renewal targets and reducing churn Required Skills & Qualifications- Minimum 1 year of experience in Customer Success, Account Management, or Implementation roles - Strong client-facing communication skills - both verbal and written - Ability to manage multiple client accounts and implementations simultaneously - Problem-solving mindset with the ability to stay calm under pressure - Basic understanding of SaaS products and how enterprise software implementations work - Proficiency in tools like Excel / Google Sheets for reporting and tracking - Experience with CRM tools such as Salesforce, HubSpot, or Zoho - Ability to prepare and deliver clear presentations and training materials - Strong organisational skills and attention to detail - Willingness to travel locally for client meetings when required Good to Have- Prior experience working with B2B SaaS products in a client-facing role - Familiarity with project management tools such as Jira, Asana, or Notion - Experience conducting product demos and training sessions independently - Exposure to customer success platforms like Gainsight, ChurnZero, or Freshdesk - Understanding of basic technical concepts to liaise effectively with engineering teams - Experience working in a startup or fast-paced product company What Success Looks LikeMetricTargetImplementation TAT On-time go-live within agreed timelines Client Satisfaction (CSAT) High satisfaction scores across assigned accounts Product Adoption Increased feature usage and active engagement Renewal Rate Achieving renewal and retention targets Escalation Rate Minimising escalations through proactive engagement JOB DESCRIPTIONWhat We Offer- Competitive salary open to discussion based on skills and experience - Hybrid work model - flexibility to work from office and home - Work across a growing portfolio of clients in NCR, Mumbai, or Bangalore - Clear career progression into Senior CSM, Team Lead, or Account Director roles - A collaborative environment where your client feedback shapes the product - Exposure to a high-growth SaaS environment with real ownership of client accounts How to Apply- Interested candidates are requested to send their updated resume along with their preferred work location (NCR / Mumbai / Bangalore), current/expected CTC, and a brief note on any client implementation or account management experience they have handled.
-Only candidates available for immediate or early joining will be considered.- ...

Payroll Type : Permanent