Immediate Hiring Non-Voice Process Executive by GS Infotech

Immediate Hiring Non-Voice Process Executive Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: If applicable Current/Last Drawn Salary Monthly/Annual: Notice Period: Job Description: Responsibilities: Written Correspondence: Respond accurately and professionally to a large number of incoming customer inquiries by email, web tickets, or live chat. Resolution Management: Without requiring verbal communication, analyze client concerns, solve issues, and deliver step-by-step solutions or progress updates. Back-Office Support: Carry out data-focused duties such processing orders, verifying documents, or updating accounts in response to client demands. SLA Compliance: Make sure all inquiries are answered within the specified "Turnaround Time " TAT and satisfy quality standards for technical accuracy and grammar. Multi-Chat Handling: Efficiently oversee two to three live chat sessions at once, keeping each one active and moving quickly. Escalation Management: Determine which complicated instances call for supervisor intervention and, using thorough notes, direct them through the appropriate internal channels. Required Skills: Excellent written English or the required language with flawless grammar, punctuation, and a polished tone is considered exceptional writing. Typing Proficiency: Accurate, fast typing at least 30 to 40 WPM is necessary to guarantee real-time responsiveness in chat settings. The ability to read "between the lines " of a customer 's written message in order to determine the underlying reason of a problem is known as analytical ability. Multi-tasking: The capacity to manage several databases and software screens while carrying on a cohesive dialogue with a client. The ability to precisely follow standard operating procedures SOPs and make sure that no data is overlooked during processing is known as attention to detail. Computer literacy includes familiarity with web-based tools, CRM software such as Salesforce, Freshdesk, or Zendesk, and efficient shortcut keys. Experience: 0 to 3 yrs Salary: Best in the Industries Immediate Joiner Mostly Preferred Interested Candidates Contact the HR ASAP Warm Regards, HR - Maria