Intensive Call Taking Role Voice Process Executive by GS Infotech

Intensive Call Taking Role Voice Process Executive Job Description Responsibilities: Resolving incoming client calls: Respond to questions about product features, services, account settings, and transactional procedures in a professional manner. Active Problem Solving & Escalation: De-escalate irate callers patiently, listen intently to identify the underlying cause of a customer 's problem, and forward critical, unsolvable situations to team leads or secondary support tiers. CRM Data Management: During and right after every conversation, log call histories, resolution codes, customer feedback, and open action items in the Customer Relationship Management CRM tool to ensure systematic correctness. Product & Policy Knowledge: To guarantee that callers receive prompt, correct responses, stay current on evolving corporate policies, standard operating procedures, and technical product changes. Quality & Compliance Adherence: To safeguard private client data, adhere to stringent legal requirements, data protection regulations, and internal call quality standards. Experience: 0 to 3 yrs Education: Any Basic Degree If Interested Please do Send your CV along with you Informations as below to Mail Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: If applicable Current/Last Drawn Salary Monthly/Annual: Notice Period: Warm regards, HR- Maria