Voice Process Executive Attractive Incentives by GS Infotech

Maria (July-2025 से पंजीकृत) ने 21 दिन पहले इस नौकरी को पोस्ट किया था और 1 उम्मीदवार ने अभी तक Clickindia जॉब्स पर इस नौकरी को देखा है

Voice Process Executive Attractive Incentives Job Description Experience: 0 to 3 yrs Salary: Based on Company Norms Education: Any Basic Degree Location: In And Around Chennai Your Duties: Inbound and Outbound Call Handling: Respond professionally, politely, and promptly to incoming customer calls and targeted outbound follow-up calls. First Call Resolution (FCR): To increase customer satisfaction, diagnose customer problems, respond to questions about accounts, goods, or bills, and address concerns during the first call. Customer Empathy & De-escalation: Use effective de-escalation strategies to win back customers' trust, handle difficult customer complaints with empathy, and remain composed under duress. CRM Management & Call Documentation: During and right after calls, precisely record call summaries, customer comments, resolution procedures, and follow-up activities in CRM platforms (Salesforce, Zendesk, Avaya). Compliance with Process and Quality: Respect call center scripts, SOPs, compliance requirements, and quality standards under the QA team's supervision. Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: We invite you to apply and explore this exciting opportunity! Warm Regards, HR - Maria