Develop A Satisfy Career In Semi-Voice Operations by GS Infotech

Maria (July-2025 से पंजीकृत) ने 12 दिन पहले इस नौकरी को पोस्ट किया था और पिछली बार 6 दिन पहले वेबसाइट के माध्यम से अपडेट किया गया था और 1 उम्मीदवार ने अभी तक Clickindia जॉब्स पर इस नौकरी को देखा है

Develop a Satisfy Career in Semi-Voice Operations Job Description: Responsibilities: Dual-Channel Customer Communications: Conduct targeted outbound and inbound voice contacts for difficult escalations or verification requirements, while managing hybrid workflows by using non-voice channels as the main resolution tool. Back-Office Ticket Processing & Resolution: In compliance with stringent operational Service Level Agreements, evaluate, classify, and handle incoming backend service requests, account modifications, and transaction queries. CRM Documentation & Data Accuracy: Within Customer Relationship Management platforms, keep accurate, consistent, and audit-ready records of customer interactions, case histories, transaction references, and resolution procedures. Cross-Functional Escalation Handling: Before forwarding tickets to specialised tier-2 support units or team supervisors, identify complicated or multi-tier technical issues and gather thorough background context. Quality of Process and Compliance Adherence: Make sure that call scripts, documented brand guidelines, data privacy standards, customer verification regulations, and internal quality audit parameters are strictly followed. Experience: 0 to 3 yrs Education: Any Basic Degree If Interested Please do Send your CV along with you Informations as below to Mail Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: If applicable Current/Last Drawn Salary Monthly/Annual: Notice Period: Warm regards, HR- Maria