Be A Voice Process Executive With Great Incentives by GS Infotech

Be A Voice Process Executive with Great Incentives Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: If applicable Current/Last Drawn Salary Monthly/Annual: Notice Period: Job Description: Responsibilities: Inbound and Outbound Telephonic Operations: Respond to a large number of incoming client enquiries or conduct organised outbound calls such as tele-calling, collections, sales, or feedback drives while following call protocols and appropriate phone manners. Query Resolution & Troubleshooting: To optimize First Contact Resolution FCR, provide precise, prompt, and efficient answers to client complaints, technical problems, order updates, or service enquiries. CRM System Updating & Records Management: The CRM database records call details, customer interactions, case notes, disposition codes, and account updates in real-time. Customer Relationship & Escalation Management: Show empathy for irate clients, ease tense situations, and, in accordance with normal operating protocols, escalate complicated, unsolvable problems to Team Leaders or Subject Matter Experts SMEs. Quality and Adherence Adherence: Uphold adherence to quality audit standards, script rules, client privacy policies data security, and standard call quality parameters. Required Skills: Verbal Communication & Listening Skills: Excellent English telephone etiquette, neutral accent, good diction, and active listening skills. Customer Empathy & De-escalation Mastery: Proven capacity to manage challenging customer encounters and de-escalate irate callers while remaining composed, patient, and sympathetic under duress. CRM & Multi-Tasking Efficiency: Practical experience using CRM systems Salesforce, Zendesk, Freshdesk, or custom tools while taking precise notes and actively interacting with callers. Speed, Accuracy, and Problem Solving: Rapid analytical abilities to determine client requirements, troubleshoot problems, and offer suitable answers under stringent handling time constraints. Experience: 0 to 3 yrs Salary: Best in the Industries Immediate Joiner Mostly Preferred Interested Candidates Contact the HR ASAP Warm Regards, HR - Maria