Join A Quickly Building Back Office Team by GS Infotech

Maria (July-2025 से पंजीकृत) ने 56 मिनट पहले इस नौकरी को पोस्ट किया था

Join a Quickly Building Back Office Team Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: Job Description: Responsibilities: Email & Live Chat Ticket Resolution: In compliance with existing Service Level Agreements (SLAs) and brand communication guidelines, handle and resolve incoming customer enquiries via email, live chat, ticketing systems, and web portals. Back-Office Data Processing & Transaction Management: Verify documents, create accounts, process invoices, validate orders, extract data, and enter transactions into key operational systems. Omnichannel CRM & System Updates: Maintain clean activity logs in business CRM and ticketing platforms, accurately update customer information, tag inquiry categories, and document resolution procedures. Quality Compliance & Accuracy Maintenance: Adhere to operational quality scorecard benchmarks and compliance requirements while maintaining high levels of linguistic precision, grammar accuracy, typing speed, and data input precision. Required Skills: Written Communication & Grammar Precision: Excellent written English communication abilities, rapid typing, appropriate email protocol, and tone adaptation for a variety of digital communication platforms. Data Processing & Analytical Capabilities: Excellent attention to detail in document verification, processing both structured and unstructured data, error detection, and accurate execution of repetitive back-office operations. Proficiency with CRM, ticketing, and live chat software: Practical knowledge of using live chat tools and multi-channel ticketing platforms SLA Discipline & Multi-Tasking Ability: The capacity to oversee many live chat sessions or manage large email/data queues without sacrificing SLA deadlines or resolution quality. Experience: 0 to 3 yrs Salary: Best in the Industries Immediate Joiner Mostly Preferred Interested Candidates Contact the HR ASAP Warm Regards, HR - Maria