Voice Process Executive Global Customer Service by GS Infotech

Maria (July-2025 से पंजीकृत) ने 9 दिन पहले इस नौकरी को पोस्ट किया था

Voice Process Executive Global Customer Service Job Description Experience: 0 to 3 yrs Salary: Based on Company Norms Education: Any Basic Degree Location: In And Around Chennai Your Duties: Inbound & Outbound Telephony Operations: Manage high-volume inbound customer support calls and execute structured outbound communications (feedback collection, service follow-ups, verification calls) following approved call scripts and communication protocols. Customer Query & Complaint Resolution: Diagnose customer issues, provide accurate product/service information, resolve technical or commercial queries, and manage difficult customer escalations with professional telephony etiquette. Call Quality & Protocol Compliance: Maintain compliance with quality metrics including Average Handling Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), and call structure parameters (greeting, verification, resolution, wrap-up). CRM Logging & Case Documentation: Record detailed call summaries, disposition codes, customer updates, and follow-up actions in CRM and ticketing platforms during or immediately after every call (ACW - After Call Work). Call Analytics & Performance Tracking: Track daily call volume metrics, abandonment rates, conversion/resolution percentages, and error logs using daily operational tracking spreadsheets Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: We invite you to apply and explore this exciting opportunity! Warm Regards, HR - Maria