Urgent Opening Of Customer Service Representative- Samsung by S.R. Recruiters

S.R. Recruiters (September-2019 से पंजीकृत) ने 2214 दिन पहले इस नौकरी को पोस्ट किया था और पिछली बार 1553 दिन पहले वेबसाइट के माध्यम से अपडेट किया गया था और 863 उम्मीदवारों में से 238 ने इस नौकरी के लिए आवेदन कर लिया है, जिन्होंने अभी तक Clickindia जॉब्स पर इस नौकरी को देखा है

Skills & Responsibilities:

• Communication Skills for Agent/Customer interaction:
• Voice based Program, Clarity of Speech in language supported by agent English and Hindi mandatory
• Strong Communication, Customer Service attitude and problem solving ability
• Rate of speech adaptable to customer conversation
• Extremely good Grammatical and sentence formation skills
• Good vocabulary and use of common phrasing in language supported by agent
• Proficiency in reading and comprehending the written English language
• Attentive listening &ndash able to listen and probe in order to recognize important information and identity customer needs
• Patience to resolve complex issues and customer demand beyond policies
• Negotiation skills and provide effective rebuttals to objections raised by customers/ callers
• Communication skills should be assessed using online / voice assessment tool Versant or other similar tool a. For inbound Tech program, versant or similar other tool score of 5 or above is required b. For Outbound and Non Tech Queues, versant or similar other tool score of 3 or above is required
• Non Voice
• Strong Communication, Customer Service attitude and problem solving ability
• Extremely good Grammatical and sentence formation skills
• Good vocabulary and use of common phrasing in language supported by agent
• Proficiency in reading and comprehending the written English language
• Attentive listening &ndash able to listen and probe in order to recognize important information and identity customer needs
• Patience to resolve complex issues and customer demand beyond policies
• Typing speed of > 30 WPM.