Customer Support Executive by White Force

Customer Support Executive
As a Customer Support Executive, your primary responsibility will be to provide exceptional customer service and
support to customers. You will play a crucial role in ensuring a positive experience and satisfaction for all
customers.
Roles & Responsibilities:
1 Strong written and verbal communication skills.
2 Handle incoming customer inquiries through various channels, such as phone calls, emails, Social Media and
Ticketing tools.
3 Address and resolve complaints and issues in a timely and efficient manner, ensuring customer satisfaction and
retention.
4 Ability to test new processes and make quick decisions in a fast-paced environment.
5 Identify and escalate complex or unresolved cases to the appropriate department or senior manager.
6 Identify opportunities for process improvements and contribute to the development of customer service
strategies.
Qualifications & Requirements:
Any Graduate.
Experience as 2+ years in Customer Support.
Excellent Verbal, written communication skills.
Should have knowledge of social media & MS Office.
Location - Bangalore