Manager - Customer Success (7-10 Yrs) Any Location/Anywhere In India/Multiple Locations (After-Sales/Customer Service) by DISCOVERIES QUINTESSENTIAL PVT LTD

Updazz.com (July-2017 से पंजीकृत) ने 9 घंटे पहले इस नौकरी को पोस्ट किया था

Key Responsibilities :- Spearhead the client onboarding process, conducting strategic initial meetings to establish comprehensive and effective implementation plans.- Ensure swift and effective resolution of client issues, maintaining a response time standard within 24 hours to uphold company s high service standards.- Monitor and enhance the productivity and efficiency of client projects, aiming for superior performance standards.- Educate clients on advanced functionalities of our solutions, increasing their engagement and satisfaction.- Facilitate strong alignment between client feedback and the product development roadmap.- Drive innovation by recommending enhancements and new features that improve the customer experience.- Design and produce sophisticated educational resources, such as detailed tutorial videos, to maximize client capabilities on the platform.- Develop and implement effective change management strategies to ensure smooth adoption of our solutions by clients.- Manage diverse projects with meticulous attention to detail and adherence to deadlines.Requirements :- Extensive experience in strategic problem-solving, analytical thinking, and high-level communication.- A proven ability to oversee multiple priorities while maintaining a steadfast commitment to client-centric practices.- An ongoing commitment to professional development and enhancing client engagements.- A strong educational background in business, technology, or related fields, with a substantial understanding of the construction or software development industries.- A robust background in operations management, demonstrating a thorough understanding of the principles and practices essential to this field.A Glimpse into a Typical Week :- Begin the week with strategic oversight of new customer implementations.- Promptly address and resolve any client issues, maintaining quality service.- Analyze customer projects from a strategic viewpoint to extract actionable insights.- Participate in product development meetings, advocating for customer-centric feature enhancements.- Create and distribute high-quality, educational content for client empowerment.- Lead comprehensive project management efforts, ensuring cohesive stakeholder communication. (ref:updazz.com)

Payroll Type : Permanent