Executive - Telesales/Customer Support - BPO (2-5 Yrs) Hyderabad (Telesales/Inside Sales/BPO) by TECHNO FACTS SOLUTIONS PVT LTD

Updazz.com (July-2017 से पंजीकृत) ने 12 दिन पहले इस नौकरी को पोस्ट किया था

Job Title: Customer Support ExecutiveLocation: [Add Location]Experience: Minimum 2 yearsLanguages: Telugu, English, Hindi (Mandatory)Employment Type: Full-timeJob Summary : We are looking for a proactive and customer-focused Customer Support Executive with a minimum of 2 years of experience in handling inbound and outbound calls, cold calling, and driving revenue through upselling and cross-selling. The ideal candidate will be fluent in Telugu, English, and Hindi and possess a passion for delivering outstanding customer service while meeting sales targets.Key Responsibilities :- Handle inbound and outbound customer calls efficiently and professionally.- Conduct cold calls to prospective customers to promote products/services.- Identify opportunities for upselling and cross-selling to increase revenue.- Address customer queries, issues, and complaints, ensuring resolution and satisfaction.- Maintain detailed records of interactions and follow-ups in the CRM system.- Meet and exceed monthly/quarterly revenue and call targets.- Collaborate with the sales and marketing teams to improve customer engagement.- Provide feedback and insights to improve processes and customer experience.- Minimum 2 years of experience in a customer support or telesales role.- Proven experience in cold calling, upselling, and cross-selling.- Excellent communication skills in Telugu, English, and Hindi (mandatory).- Strong interpersonal skills with the ability to build rapport quickly.- Goal-oriented with a track record of achieving sales targets.- Proficiency in using CRM software and call handling systems.- Ability to work in a fast-paced, team-oriented environment.Preferred Qualifications :- Prior experience in BPO, telesales, or tech-enabled customer service environments.- Knowledge of regional customer preferences and behavior. (ref:updazz.com)

Payroll Type : Permanent