Voice Process Executive International Client Support by GS Infotech

Maria (July-2025 से पंजीकृत) ने 2 घंटे पहले इस नौकरी को पोस्ट किया था और पिछली बार 2 घंटे पहले वेबसाइट के माध्यम से अपडेट किया गया था

Voice Process Executive International Client Support Job Description: Responsibilities: Handle inbound and outbound calls professionally, assisting customers with inquiries, complaints, technical assistance, or account requests. Diagnose customer issues systematically, offer accurate resolutions based on standard operating procedures (SOPs), and escalate complex cases to specialized support teams. Maintain clear, concise, and structured call documentation, updating customer records, interaction history, and ticket statuses within the CRM system. Build customer trust and rapport by maintaining a warm, empathetic tone, active listening, and strong phone etiquette. Adhere strictly to call flow scripts, quality control guidelines, data privacy standards, and security protocols. Achieve and exceed operational targets including Average Handling Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT) scores, and call quality benchmarks. Follow up on open tickets and unresolved customer queries within agreed service level agreements (SLAs) to ensure end-to-end resolution Experience: 0 to 3 yrs Education: Any Basic Degree If Interested Please do Send your CV along with you Informations as below to My Mail Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: Warm regards, HR- Maria