Hindi Lead Generation Executive Voice Process by GS Infotech

Maria (July-2025 से पंजीकृत) ने 1 घंटे पहले इस नौकरी को पोस्ट किया था

Hindi Lead Generation Executive Voice Process Job Description Who you are: Deliver high-quality customer service by answering inbound calls and conducting outbound calls fluently in Hindi. Address customer queries, troubleshoot service issues, and provide accurate product information in alignment with standard scripts and operating procedures. Accurately document every customer interaction, query details, ticket disposition and resolution steps in the CRM platform. Handle difficult customer interactions and escalations with patience, empathy, and professional telephone etiquette. Liaise with back-office, technical, and logistics support teams to ensure timely resolution of complex customer tickets within defined SLAs. Consistently meet operational metrics including First Call Resolution (FCR), Average Handling Time (AHT), Customer Satisfaction (CSAT) scores, and call quality compliance. Share customer feedback and recurring regional issue trends with supervisors to support continuous operational improvements Experience: 3 to 7 yrs Location: Chennai Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: Apply now to become our Next Hindi Voice Process Executive! HR - Maria