Outbound Voice Process Executive Customer Outreach by GS Infotech

Maria (July-2025 से पंजीकृत) ने 1 घंटे पहले इस नौकरी को पोस्ट किया था

Outbound Voice Process Executive Customer Outreach Candidate Application Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: Job Description: The Voice Process Executive is responsible for handling customer communications through inbound and outbound phone calls to deliver high-quality customer service, resolve product or service queries, and maintain strong customer relations. Working in a contact center or customer support environment, this role accurately diagnoses customer concerns, provides timely solutions, documents case details in CRM systems, and ensures adherence to key performance metrics, customer satisfaction (CSAT) targets, and operational call standards. Key Skills: Proven ability to communicate verbally, listen intently, modulate voice clearly, and have a neutral accent. shown compassion, emotional intelligence, and problem-solving skills when handling challenging client situations or escalations. proficiency with telephone systems (Avaya, Cisco, Genesys) and CRM applications (Zendesk, Salesforce Service Cloud, Freshdesk, Zoho). Accurately recording case details during live calls requires quick typing and computer literacy. flexibility to work weekends, holidays, and rotational shifts in accordance with business needs. Location: in and Around Chennai Salary: Based on Previous Work Experience Interested Candidates can apply for this position by sending your CV along with your information to the Mail Immediate Joiners are mostly Preferred Freshers can also Apply With regards HR - Maria