Customer Support Representative - Chat Email And Voice by Quampetence Business Solutions Pvt Ltd

Freshersworld (June-2017 से पंजीकृत) ने 5 घंटे पहले इस नौकरी को पोस्ट किया था

Job Title: Customer Support Representative - Chat Email and Voice Job Type: Full-time | Rotational Shifts Key Responsibilities:

• Respond to customer queries via chat, email, and calls.
• Resolve customer issues and complaints effectively, ensuring high customer satisfaction.
• Document and update customer records based on interactions.
• Collaborate with other departments to resolve complex customer issues.
• Identify and escalate priority issues to the appropriate teams.
• Maintain a deep understanding of our products and services to provide accurate information.
• Meet performance standards and targets for response time, resolution time, and customer satisfaction.

Requirements:

• Minimum 6 months 2 years experience in customer support (Freshers with good communication skills can apply).
• Good written & verbal communication skills.
• Willingness to work in rotational shifts.

Job Profile : Customer Support Representative - Chat Email and Voice
Industry : tech-support