Assistant Manager Regional Support, MSF by TipTopJob

TipTopJob (June-2013 से पंजीकृत) ने 4 दिन पहले इस नौकरी को पोस्ट किया था और 1 उम्मीदवार ने अभी तक Clickindia जॉब्स पर इस नौकरी को देखा है

Some careers open more doors than others.If you 're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Role Purpose
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Provide support to CEP/Premier/Mortgages sales teams in tracking portfolio, lead management and BAU activities
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Support on resolving queries /complaints and liaise with the central teams to ensure resolution
Principal Accountabilities
Financial
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Facilitate the acquisition team enabling them to achieve targets: Assisting in acquiring processing of opening NTB ( Premier , Advance ) , Cards, PIL and HML
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HML File processing, Credit Card processing
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File and form checking for Account Opening
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Lead Management for CEP CSO, Mortgage DSF, PCM: Assigning and tracking leads, ensuring proper closure in CRMS with apt narration
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MI Management: MI agreement tracker to be properly maintained
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Maintaining Daily Report, Sales reports ( YTD / MTD ): Mortgage DSF
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Maintaining Daily Sales Call Data : PWM , CEP , HML , WSMs, Recruitment Tracker
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Maintaining data for TPMI Agreements
Customers / Stakeholders
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Ensure a consistently high level of product and service delivery for relevant customer/sales touch points
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Develop and maintain good customer relations and ensure effective service delivery
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Extend support towards reduction in KYC errors, discrepancies
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Complaint Management: ensuring e:helpline update, closure of complaints before TAT
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Service Management:IWPs/DC pin/statements not received, request for personal detail change, request for bank details etc.
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CEP code maintenance, PF reversal requests
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Monitoring requests for Salary processing done through payments, processing of other ad hoc payments like bonus, incentives etc.
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AOF checking and maintaining, ensuring proper completeness of forms
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Compliance with Audit requirements: KYC and NON KYC error rates:3
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Resolving KYC and financial discrepancies in HML files
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Ensuring A/C packets resolution, A/C opening pending resolutions
Leadership and Teamwork
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Ensuring efficiency in technical and product processes
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Develop individual competence
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Develop a collaborative environment with all members of sales team
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Role model of HSBC Group Values, lead by demonstrating and driving value based culture that imbibes TCF principles in all spheres of RBWM Business.
Operational Effectiveness and Control
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Safeguard the bank from potential Loss/ damage.
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Monitor and implements best practices across the region
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Complete all mandatory and recommended LMS modules and assessments on time
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Attend all LDV led classroom trainings for which recommended
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Ownership of all important registers for stock and float of deliverables , Key , courier , reward vouchers and JD
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Maintaining stock of stationery, franked legal kits, and local area MIS maintenance
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Comply to all relevant AML regulations and Global Standards
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Comply with the applicable laws, regulations, Group and local policy related to Sanctions and AML policy of HSBC while undertaking various day to day operations
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Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required bythe AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.
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Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activites
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Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required
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Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe
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Understanding the consequences of f
Job Type: Permanent