Semi-Voice Executive Call Handling & Backend Support by GS Infotech

Maria (July-2025 से पंजीकृत) ने 3 दिन पहले इस नौकरी को पोस्ट किया था

Semi-Voice Executive Call Handling & Backend Support Job Description Who you are: Oversee a hybrid queue of client touchpoints, managing concurrent chat, SMS, or email loops while addressing difficult inquiries via incoming and outgoing calls. During call downtown windows, carry out back-office data processing, including customer account verification, paperwork layout approval, and data change processing. Apply corporate policy guidelines to comprehend client concerns in both written and spoken forms and provide prompt, precise responses. To track lifecycle resolutions, input precise, up-to-date records of each phone call and written email thread into the company CRM system. Maintain operational metrics for both channels, adhering to Turnaround Time (TAT) goals on written tickets and meeting target Average Handling Times (AHT) on calls. Experience: 3 to 7 yrs Location: Chennai Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: Apply now to become our next Semi Voice Process Executive! HR - Maria