Voice-Based Customer Service Professionals Wanted by GS Infotech

Maria (July-2025 से पंजीकृत) ने 1 दिन पहले इस नौकरी को पोस्ट किया था

Voice-Based Customer Service Professionals Wanted Job Description Experience: 0 to 3 yrs Salary: Based on Company Norms Education: 8th, 10th, 12th or Above Location: In And Around Chennai Your Duties: Real-Time client Issue Resolution: Handle end-to-end troubleshooting loops for product malfunctions, account problems, delivery delays, or service inquiries while professionally answering incoming client calls. Active Listening & Need Diagnosis: Pay close attention to customer concerns, precisely identify the main problems, and offer concise, detailed answers without depending on inflexible scripts. Ticket Documentation & CRM Logging: Track issue categories, resolutions, and pending escalation notes in real-time by entering detailed information about each customer encounter into the Customer Relationship Management (CRM) or ticketing system. Meet or surpass daily operational key performance indicators (KPIs), such as Average Handling Time (AHT), First Call Resolution (FCR), Customer Satisfaction Scores (CSAT), and Net Promoter Scores (NPS), in order to adhere to the Service Level Agreement (SLA). Cross-Functional Escalation Tracking: Easily forward complicated technical or financial issues to tier-2 backend specialized support units while retaining total control over the communication channel until the problem is resolved. Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: We invite you to apply and explore this exciting opportunity! Warm Regards, HR - Maria